Returns & Refunds
We want customers to feel confident buying from SoCal Brewing Supply, but some products are not good candidates for return once they leave our control. This page explains what can be returned, what cannot, and how temperature-sensitive products like liquid yeast are handled.
Standard returns
We offer a 90-day return window on eligible items in original condition, unused, and in original packaging. Proof of purchase is required. Customers are responsible for return shipping costs unless the return is due to our error, a verified shipping damage issue, or another approved exception.
To request a return, contact us at socalbrewingsupply@gmail.com.
Damaged, incorrect, or incomplete orders
Please inspect your order promptly after arrival. If you receive a damaged item, the wrong item, or a shipment with a clear fulfillment issue, contact us as soon as possible with your order number and photos when applicable. We will review the issue and work toward an appropriate resolution.
Non-returnable items
The following categories are non-returnable unless there is a confirmed fulfillment error on our side:
- Liquid brewing yeast
- Milled grains
- Gift cards
- Other items clearly marked non-returnable for sanitary, viability, or handling reasons
Liquid yeast refund and return policy
Liquid yeast is non-returnable because viability and handling conditions cannot be verified once the shipment leaves our facility. We maintain proper refrigerated storage and monitor temperatures 24 hours a day before shipment, but we cannot control what happens once the carrier takes possession of the package.
We are not responsible for late, warm, delayed, rerouted, weekend-held, or otherwise transit-stressed liquid yeast shipments when the shipment was correctly packed and tendered to the carrier. Customers are responsible for selecting the shipping method and protection level that match their route, season, and risk tolerance.
If you are ordering liquid yeast, we strongly recommend reviewing our Yeast Shipping Best Practices page and considering one of our protection add-ons:
Exchanges
If you would like a different item, the usual process is to request return approval for the original eligible product and place a new order for the replacement item.
Refund timing
Approved refunds are typically processed within 10 business days after the returned merchandise is received and inspected. Refunds are issued back to the original payment method. If you have not seen the refund post after 15 business days from approval, contact us.
Important note on transit-risk items
Choosing slower shipping, skipping thermal protection, shipping near a weekend, or accepting a long route for temperature-sensitive products all increase risk. That risk belongs to the shipping choices made for the order. We encourage customers to protect their liquid yeast investment up front rather than relying on a refund expectation after a risky shipment.