Returns:
We offer a 90-day return policy. Items must be in original condition, unused, and in their original packaging. To initiate a return, contact us at socalbrewingsupply@gmail.com. Approved returns will receive a prepaid shipping label and instructions. Returns not pre-approved may not be accepted. For non-warranty returns, return shipping costs will be deducted from your refund. In-person returns are also accepted.
Damages and Issues:
Inspect your order upon arrival. Contact us immediately if you receive a damaged or incorrect item. Return shipping charges will be covered for these issues.
Non-Returnable Items:
Certain items, including gift cards, milled grains, and liquid brewing yeasts, are non-returnable due to viability concerns.
Exchanges:
To exchange an item, return the original and place a new order once your return is accepted.
Refunds:
Refunds are processed within 10 business days after return approval and inspection. Refunds will be issued to the original payment method. If you haven't received your refund after 15 business days, please contact us.
Best Practices for a Clear Return Policy:
- Clarity: Ensure customers understand the conditions for returns, non-returnable items, and potential deductions from refunds.
- Communication: Offer a clear and easy process for initiating returns and exchanges, including contact details.
- Transparency: Provide timelines for refund processing and outline customer responsibilities, such as return shipping for non-warranty items.
For any questions or concerns, please contact us at socalbrewingsupply@gmail.com.