Returns:
We offer a 90-day return policy. If you are dissatisfied with any purchase, return it to us with your receipt. Items must be in original condition, unused, and in their original packaging. You are responsible for return shipping charges or return truck shipping charges if applicable. To better serve our customers, you may request a return shipping label from SoCal Brewing Supply. The corresponding shipping charges for the return shipping will be decremented from the value of the returned goods.
To initiate a return, contact us at socalbrewingsupply@gmail.com.
Damages and Issues:
Inspect your order upon arrival. Contact us immediately if you receive a damaged or incorrect item. Return shipping charges will be covered for these issues.
Non-Returnable Items:
Certain items, including gift cards, milled grains, and liquid brewing yeasts, are non-returnable due to viability concerns.
Exchanges:
To exchange an item, return the original and place a new order once your return is accepted.
Refunds:
Refunds are processed within 10 business days after return approval and inspection. Refunds will be issued to the original payment method. If you haven't received your refund after 15 business days, please contact us.
Best Practices for a Clear Return Policy:
- Clarity: Ensure customers understand the conditions for returns, non-returnable items, and potential deductions from refunds.
- Communication: Offer a clear and easy process for initiating returns and exchanges, including contact details.
- Transparency: Provide timelines for refund processing and outline customer responsibilities, such as return shipping for non-warranty items.
For any questions or concerns, please contact us at socalbrewingsupply@gmail.com.