Returns & Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at socalbrewingsupply@gmail.com. Please note that returns will need to be sent to the following address:  SoCal Brewing Supply, 1597 Madrid Drive, Vista, CA 92081

If your return is accepted, we’ll send you a return shipping label, via email which can be printed, your email will include instructions on how to return your package. Items sent back to us without first requesting a return may not be accepted. For returns not covered by warranty, shipping costs will be deducted from the refund value. Items may be returned in person.

You can always contact us with any return questions at socalbrewingsupply@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if any items are defective, damaged or if you received the wrong item, so we can evaluate the issue and make it correct. Customers will not incur return shipping charges for damaged or incorrect items. 

Exceptions / non-returnable items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on gift cards, milled grains, or liquid brewing yeasts due to viability concerns. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at socalbrewingsupply@gmail.com.